![]() But there's no way to be 100% sure and this is why a lot of people are advising you to reformat the device. Given it was Quick Assist and he had no elevation (read: no admin) by default, I'm leaning towards the former. It's possible he did anything in-between those two extremes. It's also possible he installed malware to remotely monitor it or backdoor into it. I could not tell you without seeing it and closely examining everything. The device that the scammer connected to using Quick Assist might not be safe. Google really needs to crack down on this shit and they just won't for some reason. Most importantly, don't fault yourself for allowing this to happen, that'll eat at you more than anything. If you're not comfortable doing this yourself, find a local computer shop as they can usually do this for you, or if you don't have anything like that nearby and are in the US Geek Squad within Best Buy does offer support contracts that includes doing a data backup, wipe and reload, OS reinstall and phone support if you need help getting your stuff up and running. THIS IS NOT A GUARENTEE though and you should absolutely change any and all passwords, and if you do have any bank details/card numbers stored on your computer (don't do this in the future), have them changed if possible. Scammers don't generally have time to pull all the files off your drive, so as long as you didn't have files sitting in obvious places that were called like "BANK DETAILS" or "PASSWORDS.txt" then they probably didn't get anything super critical. Optimally, you do your scans, backup important data, run one again and then reinstall the OS on your system before resuming normal operations. The techniques these scammers put in place aren't super advanced (most of the time), so doing a manual sweep of installed applications and removing stuff you don't recognize is a good step as well. You can put it online for a moment to grab a utility like Malwarebytes to do an extra scan if that's something you feel comfortable with. It should, unless you pay for a static IP also just change itself automatically. Your ISP can certainly change your IP address without needing to swap out equipment, that's absurd. Always go to their site and look for it there. ![]() If you ever need to contact a company, do not search for "Company support number". Printer companies have next to no interest in helping you with their products and will just tell you to buy a new one and that's assuming you even get the right number for the company you're trying to call.
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